Refund policy

At HappyTinyMart, we want you to shop with complete confidence. This policy explains how returns, refunds, replacements, cancellations, and warranty claims are handled for all orders placed on our store.

Return Window

You may request a return within 14 days of receiving your order, in accordance with consumer protection regulations.

Eligibility for Returns

To be eligible for a return, items must:

Be unused and in original condition
Be returned in original packaging
Not show signs of misuse, damage, or excessive wear
Include proof of purchase (order number or confirmation email)

Non-Returnable Items

The following items cannot be returned:

Used or opened products (where applicable for hygiene or safety reasons)
Personalized or custom-made items
Hygiene-related products once opened
Items clearly marked as non-returnable on the product page

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately.

Please include:

Order number
Description of the issue
Clear photos or videos of the item and packaging

After review, we may offer:

A replacement
A refund
A partial refund (where applicable)

How to Request a Return

To request a return, contact us at:

📧 support@happytinyMart.com

Please include your order number and reason for return.

Once your request is approved, we will provide full return instructions.

⚠️ Items returned without prior approval may not be accepted.

Return Shipping Costs

If the return is due to customer preference (change of mind), the customer is responsible for return shipping costs.
If the item is faulty, damaged, or incorrect, we will cover reasonable return shipping costs.

Refunds

Once your return is received and inspected:

We will notify you of approval or rejection
Approved refunds will be issued to your original payment method
Refunds are processed within 10 business days

Please note: Your bank or payment provider may require additional time to process the refund.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your card provider
Contact your bank

If the issue persists, contact us at:
📧 support@happytinyMart.com

Order Cancellation

Orders can be cancelled within 24 hours of purchase, provided they have not yet been processed or shipped.

Once an order has been dispatched, it must follow the standard return process.

Warranty Policy (9 Months)

We offer a 9-month limited warranty from the date of purchase.

1. Warranty Covers:

Manufacturing defects
Faulty materials
Workmanship issues

2. Warranty Does Not Cover:

Accidental damage
Misuse or improper handling
Normal wear and tear
Unauthorized repairs or modifications

3. Warranty Resolution:

If your item is found to be defective, we will offer:

Repair, or
Replacement

Refunds may be offered where repair or replacement is not possible and in line with applicable consumer protection laws.

How to Make a Warranty Claim

To submit a warranty claim, contact: