Shipping policy
At HappyTinyMart, we are committed to delivering your orders safely, quickly, and reliably. This Shipping Policy explains how we process and ship orders placed through our website.
Delivery Location
We currently ship to:
🇬🇧 United Kingdom only
Orders are delivered to the shipping address provided during checkout.
At this time, we do not offer international shipping.
Free Standard Shipping
We offer FREE Standard Shipping on all orders within the United Kingdom.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday).
Orders are not processed on weekends or public holidays.
Shipping Time
Once dispatched, orders are typically delivered within 5–10 business days (Monday–Friday).
Total Estimated Delivery Time
6–13 business days (Processing Time + Shipping Time)
Please note that delivery times are estimates and may vary.
Order Cut-Off Time
Orders placed before 2:00 PM GMT (London Time) will begin processing on the same business day.
Orders placed after 2:00 PM GMT will be processed on the next business day.
Order Tracking
Once your order has been shipped, you will receive a confirmation email.
Where available, tracking information will be included in the email.
Please allow up to 72 hours for tracking updates to appear.
Order Changes & Cancellations
Orders may be cancelled or modified within 24 hours of purchase.
After this period, orders may already be in processing or transit, and changes may no longer be possible.
To request a cancellation or modification, please contact:
Shipping Delays
Occasionally, delays may occur due to:
- Courier service disruptions
- Severe weather conditions
- Public holidays
- High order volumes
- Incorrect or incomplete delivery information
HappyTinyMart is not responsible for delays resulting from inaccurate information provided by the customer.
Lost, Delayed, or Damaged Orders
If your order is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.
Please include:
- Order number
- Description of the issue
- Photos of the item and packaging (if applicable)
After review, we may offer:
- A replacement
- A refund
Subject to verification and eligibility.
Frequently Asked Questions
Do you ship internationally?
No. We currently ship only within the United Kingdom.
How do I track my order?
You will receive a shipping confirmation email with tracking information (where available) once your order has been dispatched.
My tracking shows delivered, but I have not received my order.
Please:
- Check with neighbours or household members
- Verify the shipping address provided
- Contact the courier for delivery details
- Contact our support team for further assistance
Contact Information
HappyTinyMart
📍 240 Plashet Grove, East Ham, London, E6 1DQ, United Kingdom